Shipping Policy

Order Processing

Orders are packaged and prepared for shipment within one business day. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

Standard shipping is free on eligible U.S. orders of $75 or more after discounts and before taxes. For orders below $75, the applicable shipping charge will be displayed during checkout.

Shipping Methods

We ship through the United States Postal Service whenever possible. We may use UPS, FedEx or another carrier when appropriate based on the destination, package size, product restrictions or carrier availability.

Free and standard shipping orders are sent using the shipping service selected by the Hair Restoration Institute of Minnesota. Selecting free or standard shipping does not guarantee a particular carrier.

Estimated Delivery Time

Standard domestic shipping generally takes 2–7 business days after the carrier accepts the package. Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions and other circumstances outside our control may cause delays.

Our one-business-day processing period is separate from the carrier’s delivery time.

Tracking

When your order ships, you will receive a shipping confirmation containing tracking information. Please allow up to 24 hours for the carrier’s tracking information to update.

Aerosols and Restricted Products

Certain products, including dry shampoo, finishing spray and dry texture spray, may be subject to carrier restrictions and must travel using an eligible ground-shipping service. Expedited or air shipping may not be available for these products, and delivery to certain destinations may be restricted.

If we cannot ship an item to your address, we will contact you to discuss available alternatives or issue an appropriate refund.

Shipping Addresses

Please review your shipping address carefully before completing your order. If you discover an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been packaged or transferred to the carrier.

Orders returned because of an incorrect or incomplete address, refusal or failure to claim the package may be reshipped after payment of a new shipping charge. Alternatively, the merchandise price may be refunded after the returned order is received, excluding any original shipping charges. This does not apply when the address or shipping error was caused by us.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us promptly at 612-588-4247 or info@hrimn.com. Include your order number and photographs of the product and shipping packaging when applicable.

We will review the circumstances, work with the carrier when necessary, and provide an appropriate replacement or refund.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors or building management. Carriers occasionally record delivery before a package is physically available, so please allow one additional business day.

If the package still cannot be located, contact us so we can help investigate the shipment with the carrier.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. Because orders are processed quickly, we cannot guarantee changes or cancellations after packaging has begun.

Returns

Returns and exchanges are governed by our separate Refund and Return Policy.