Store and Hair Loss FAQ

Ordering and Shipping

Where is my order confirmation?

Shopify will send you an order confirmation when you place an order. If you haven’t received your order confirmation within 24 hours, please contact Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

At checkout, you can select standard (4-8 business days) or economy (5-8 business days) shipping. You will receive a tracking number for your order. Please email if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I cancel/alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online. If you need to cancel your order, please email 

Where do you ship?

At this time, we ship domestically in the US. If we do not ship to your location, please email, and we can discuss how to deliver to your geographical location. 

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. If your order value is more than $50, we provide free shipping within the U.S. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can also sign up for text notifications about your order status. 

How does the subscription service work?

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Exchanges, Returns, and Refunds

Can I exchange an item?

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange for another product or store credit. To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange, please contact us at If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Do you accept returns?

We do not accept returns, but we do accept exchanges. Please see our exchange policy. 

My order has arrived but it’s damaged or the wrong item. What can I do?

Please inspect your order upon reception and contact us immediately at if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Do you offer refunds?

We do not offer refunds. In lieu of refunds, we are only able to accept returns for exchange or store credit. You can contact us at with any questions.

Hair Loss FAQ

What is the best hair restoration method?

The short answer is that it depends.  The best hair replacement or treatment method is different for different people. A variety of factors must be considered, including your degree of hair loss, your level of physical activity, the type of hairstyle you desire, and other factors. Not everyone is a good candidate for every option. Since each person has different needs and expectations, we have committed to educating the public by offering Free, No-Obligation Consultations. Each consultation is held in a relaxing and private office setting, with a trained and experienced hair loss professional.

My hair is thinning and I don’t want surgery. What can I do?

There are many non-invasive options available to you. The HRI products assist in hair loss prevention and treatment for men and women. 

You may consider supplementing your use of these products with a non-invasive procedure such as the Folligraft procedure. This is a type of procedure where we can blend new hair in with your own for an identical match. That can be accomplished gradually or a finished result within a few hours. To learn more about this procedure, please schedule a consultation at 

What causes male hair loss?

With aging, the average man or woman experiences a normal amount of hair loss, which is characterized as about 100 hairs per day. Advanced hair loss is different from someone’s typical shedding.

With advanced hair loss, hair follicles become deactivated and fall out at an increased rate. At the same time, the body is not allowing those hairs to be replaced. This causes baldness in spots that expose the scalp. Researchers have categorized the four main causes of hair loss: genetics, stress, autoimmune response and chemical damage.

Androgenetic Alopecia

Of the various men's hair loss causes, the causes of baldness that are the most common in men include something called Androgenetic Alopecia or genetically induced hair loss. Although the exact cause of male pattern baldness and female pattern baldness is unknown, researchers do see this natural, age-related change in the body tied directly to the body’s androgen hormones. The more androgen hormones a person has, the more hair loss occurs. The opposite is also true.

The androgen hormones appear to be genetically related. In fact, it is estimated that 95% of hair loss is related to genetics. Older male relatives, especially maternal relatives, give individuals a general idea of how their own hair loss will progress. The condition generally begins at puberty and gradually increases with age.

Alopecia Areata

Patches of baldness in circular patterns—especially on the top, rear of the scalp—is known as Alopecia Areata. Affecting about one in every 100 people in the U.S., Alopecia Areata is seen as an autoimmune disease in which the body’s own antibodies attack itself. When the antibodies attack the hair follicle, the hair falls out.

More than one quarter of those experiencing this type of autoimmune hair loss will re-grow hair. About 33%, though, can experience a relapse of this condition.

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Stress and Hair Loss

Stress can trigger the hair follicles to convert from their typical growth phase to a resting phase where the follicle lets go of current hair and doesn’t replace it. The condition, known as Telogen Effluvium, is second only to Androgenti Capopecia in causing hair loss. When the stress is eliminated, the hair follicle allows a replacement hair to grow.

A subset of stress on the body is stress on the hair itself. Traction Alopecia is hair loss due to pulling on it, such as excessive brushing, washing or styling. Trichotillomania, on the other hand, is the direct pulling out of healthy hair.

Chemical Damage

Because of certain medications, disease treatments and other chemicals, Anagen Effluvium is a form of hair loss in which the hair follicle is destroyed. Most commonly, this is seen in cancer patients undergoing chemotherapy treatment.

The drugs and chemicals are injected into the body to kill bad cells that cause diseases, but what scientists think is happening is that, in doing so, some good cells are destroyed, such as those feeding the hair follicles. When the disease treatment stops, hair commonly comes back.

What causes female hair loss?

he causes of hair loss in men and women can generally be the same. However, stress, autoimmune and chemical damage—not genetics—play a larger role in baldness in women.

The other main difference in male baldness and female baldness is the pattern. The male traditionally loses hair beginning at the hairline and receding along the top of the head to the back of the scalp, leaving hair on the sides and very back of the head.

Females, on the other hand, are rarely bald like men. Baldness in women is actually more of a hair thinning, especially around the forehead and scalp. Other women can experience hair loss in various places around the head, thus making it difficult to spot female baldness.

Because estrogen blocks the hormone that causes hair loss, the onset of menopause is when 37% of women experience an increase in thinning hair. In fact, 80- and 90-year-old women often see hair growth stop completely.

Emotional Impact on Women with Female Pattern Thinning and Hair Loss

Unfortunately, the impact of female hair loss is more significant in women than in men. Because hair loss in men is more common, it is socially accepted—even expected—to see balding men. It’s different with women and baldness. Studies have shown that women view their hair loss as a devastating loss. Their self-esteem is lower, thus affecting personal relationships.

That’s because much of a woman’s social acceptance is, in theory, tied to her hair. Unlike men, who can turn to many others who share in his hair loss experience, women feel themselves becoming outcasts. Women often feel that female hair loss is abnormal. Many never find anyone to discuss the issue with, and, therefore, they suffer.

What are the common causes of medical hair loss?

• Alopecia Areata
• Alopecia Totalis
• Alopecia Universalis
• Chemotherapy
• Radiation Treatments
• Trichotillomania
• Drugs and Surgery
• Health and Stress
• Chemical Damage
• Accident Injury
• Burns and Scars
• Disaster trauma

I’m a very active person. Can I still participate in physical activity while using these products?

 Yes, the purpose of the Hair Restoration Institute of Minnesota procedures is to allow you to do the things that you stopped doing because of your hair loss, such as swimming, boating, water skiing and even riding your Harley without getting sunburn on the top of your head.

Are there any limitations on the hair style I choose, or how I can comb my hair?

That is just one of the great things about your new hair. You can comb your hair anyway you want, even straight back.

Who is a good candidate for surgical hair transplantation?

Almost every person with Male Pattern Baldness (MPB) is a candidate for hair transplantation, however the patient’s expectations and objectives must be realistic. He or she must understand the limitations of the procedure and agree on the type of pattern that is going to be placed on his or her head. The single most important factor to consider is how bald the patient will become at a later age. With this in mind, the doctor can plan the most natural looking hair line and shape which will maintain the most undetectable and natural hairstyle. We recommend that you visit to schedule a consultation to discuss if you are a good candidate. 

How can I learn more about treatment options?

Please visit our main website, You can schedule a free consultation on our website to meet with a hair expert.